Frequently Asked Question
Orders
When will my order be processed?
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order is prepared, you will receive a confirmation email.
Can I modify or cancel my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible at:
📧 info@aleg.shop
Will I receive an order confirmation?
Yes. After successful payment, you will receive an order confirmation email containing your purchase details.
Shipping & Delivery
How long does shipping take?
Estimated delivery times vary by destination:
• Germany: 4–8 business days
Delivery times are estimates and may vary due to carrier operations or customs processing.
Do you provide tracking information?
Yes. When available, tracking details are sent by email once your order ships.
Do you ship internationally?
Aleg™ ships to multiple regions. Available destinations are displayed at checkout.
What if my package is delayed?
If your shipment exceeds the estimated timeframe, please contact us and we will review the tracking status.
Returns & Refunds
What is your return policy?
We offer a 30-day return window starting from the delivery date. Items must be unused, in original condition, and returned with proof of purchase.
How do I request a return?
Contact our support team at:
📧 info@aleg.shop
Please include:
• Order number
• Reason for return
• Photos (if applicable)
Who pays for return shipping?
• Change-of-mind returns → Customer responsibility
• Defective / damaged items → Covered by Aleg™.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days after inspection.
Products
Are Aleg™ litter boxes suitable for all cats?
Our litter boxes are designed for most cats. Please check product dimensions and specifications on each product page.
Do your automatic litter boxes require electricity?
Yes. Automatic models require a power source. Details are listed on the product description.
Are Aleg™ products covered by warranty?
Unless otherwise stated, products may include a limited warranty against manufacturing defects under normal use.
CONTACT INFORMATION
Support: 10 AM–8 PM/Monday-Friday
Business Name: Aleg
Phone Number: +49 531 121970
Business Mail: info@aleg.shop
Business Address: Celler Str. 30, 38114 Braunschweig, Germany.