What is Aleg?

Aleg is an online fashion store offering women's clothing and activewear designed for everyday comfort, movement, and style.

Where is Aleg located?

Aleg is based in Braunschweig, Germany.

Address:
Celler Str. 30
38114 Braunschweig
Germany

How can I contact Aleg?

You can contact our customer support team by email or phone:

Email: info@aleg.shop
Phone: +49 531 121970

Customer Service Hours: Monday–Friday, 10:00 AM–8:00 PM

Orders

How do I place an order?

Choose your preferred product, select the available size and color, add the item to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase.

Will I receive an order confirmation?

Yes. After your order is successfully placed, you will receive an order confirmation by email.

If you do not receive one, please check your spam or junk folder. You can also contact us at info@aleg.shop.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has been processed or shipped.

Shipping

Where does Aleg ship?

Aleg currently ships to customers in Germany.

How long does delivery take?

Orders are normally processed within 1–3 business days.

Estimated delivery after dispatch is approximately 5–7 business days.

The estimated total delivery time is therefore approximately 6–10 business days.

Is shipping free?

Yes. Standard shipping within Germany is currently free.

Any changes to shipping charges or promotions will be clearly displayed on the website and at checkout.

Will I receive tracking information?

When tracking is available, tracking information will be sent to the email address associated with your order after your order has been shipped.

Can delivery take longer than expected?

Yes. Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, high shipping volumes, or other circumstances outside our reasonable control.

What happens if I enter the wrong shipping address?

Contact us immediately at info@aleg.shop.

If your order has not yet been processed, we will try to update the address. We cannot guarantee that an address can be changed after processing or shipment.

Returns & Refunds

What is Aleg's return policy?

Aleg offers a 30-day return policy from the date your order is delivered, subject to the conditions described in our Return & Refund Policy.

Your statutory consumer rights remain unaffected.

How do I request a return?

Contact info@aleg.shop with:

• Your order number
• Your name
• The product you want to return
• The reason for the return
• Photos if the product is damaged, defective, or incorrect

Please contact us before sending your return.

What condition must returned items be in?

Items should be unused, unworn, and in the condition in which they were received.

Where reasonably possible, please return items with their original packaging.

What if my item arrives damaged or defective?

Contact us at info@aleg.shop as soon as possible and provide photographs of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable law.

How long does a refund take?

Once your approved return has been received and inspected, we will process the refund to the original payment method.

The time for the funds to appear in your account may depend on your bank or payment provider.

Can I exchange an item for another size?

Please contact info@aleg.shop.

Depending on availability, we may recommend returning the original item and placing a new order.

Products & Sizing

How do I choose the right size?

Please check the size information provided on the individual product page before placing your order.

If you need help choosing a size, contact our customer support team.

Are product colors shown accurately?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your monitor, phone, browser, or device settings.

Are all products in stock?

Product availability is displayed on the relevant product page. Availability can change without notice.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may include credit cards, debit cards, digital wallets, and other payment options supported by our payment providers.

Is my payment information secure?

Payments are processed through secure payment infrastructure provided by Shopify and/or our payment providers.

What happens if my payment fails?

If your payment cannot be authorized, your order may not be completed. Please verify your payment information or select another available payment method.

Privacy & Security

How does Aleg protect my personal information?

We take reasonable technical and organizational measures to protect customer information.

For more information about how we collect, use, and protect personal information, please read our Privacy Policy.

Does Aleg store my complete credit card information?

Payment information is processed by Shopify and/or our payment providers. Aleg does not intentionally store complete payment-card details on its own systems.

Does Aleg use cookies?

Yes. Aleg.shop uses cookies and similar technologies for essential website functions and, where permitted, preferences, analytics, and marketing.

You can learn more in our Cookie Policy and manage available cookie choices through the website's consent tools.

Customer Support

When can I contact customer support?

Our customer service team is available:

Monday–Friday, 10:00 AM–8:00 PM

Email: info@aleg.shop
Phone: +49 531 121970

How can I get faster help with my order?

If you are contacting us about an existing order, please include your order number in your message.

This helps us locate your order and assist you more quickly.