Refund policy

t Aleg, we want you to be satisfied with your purchase. We offer a 30-day return policy in addition to any mandatory statutory consumer rights that apply to your purchase.

1. 30-Day Returns

You may request a return within 30 days from the date your order is delivered.

This voluntary 30-day return policy does not limit any statutory consumer rights you may have under applicable law.

2. Return Conditions

Returned items should:

  • Be unused and unworn
  • Be in the condition in which they were received
  • Not have been altered or damaged after delivery
  • Include the original packaging where reasonably possible
  • Include proof of purchase or your order number

For hygiene reasons, certain products may only be returned where they meet applicable hygiene and statutory requirements.

3. How to Request a Return

Before sending anything back, contact:

Email: info@aleg.shop

Please provide:

  • Your order number
  • Your name
  • The item you wish to return
  • The reason for the return
  • Photos if the item is damaged, defective, or incorrect

Please wait for return instructions before sending your package.

4. Return Shipping

For approved returns under our voluntary 30-day return policy, Aleg will provide return-shipping instructions.

Where Aleg provides a prepaid return label, the label should be used according to our instructions.

Statutory rights concerning defective or non-conforming goods remain unaffected.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at:

info@aleg.shop

Please include photographs where possible.

We will review the issue and provide an appropriate solution in accordance with applicable law.

6. Non-Returnable Situations

Our voluntary return policy may not apply where:

  • The return request is made after the 30-day period
  • The product has been used or damaged after delivery
  • The item has been altered without authorization
  • The item is incomplete
  • Damage resulted from misuse or improper handling
  • The product cannot legally or hygienically be returned

These limitations do not affect mandatory statutory consumer rights.

7. Exchanges

If you need a different size or product, contact us at info@aleg.shop.

Depending on availability, we may recommend returning the original item and placing a new order.

8. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued to the original payment method.

Refund processing time may depend on your payment provider or bank.

9. Statutory Consumer Rights

Nothing in this policy limits or excludes your mandatory statutory rights, including rights relating to defective, faulty, or non-conforming goods.

For consumers in Germany and the European Union, statutory consumer protections may provide additional rights.

10. Contact

Aleg
Celler Str. 30
38114 Braunschweig
Germany

Email: info@aleg.shop
Phone: +49 531 121970
Support Hours: Monday–Friday, 10:00 AM–8:00 PM