Shipping policy
Aleg aims to provide clear and transparent shipping information so you know what to expect when placing an order.
1. Shipping Destination
Aleg currently offers shipping to Germany.
Available destinations and shipping options are displayed during checkout.
2. Shipping Cost
Free standard shipping is currently offered on orders placed through Aleg.shop.
If this offer changes, the applicable shipping charge will be displayed at checkout before you complete your purchase.
Important: Your website currently contains both “Free shipping on all orders over $100” and “Free shipping on all orders.” Choose ONE offer and use it consistently across your banner, shipping policy, product pages, checkout, and Merchant Center.
3. Order Processing
Orders are normally processed within:
1–3 business days
Processing does not normally include weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
4. Estimated Delivery Time
For Germany:
Transit time: approximately 5–7 business days
Estimated total delivery time: approximately 6–10 business days, including processing.
These are estimates and are not guaranteed delivery dates. The current Aleg Shipping Policy lists these Germany delivery estimates.
5. Tracking
When tracking is available, a tracking number will be sent to the email address associated with your order.
Tracking updates are provided by the applicable delivery carrier.
6. Delivery Delays
Delivery may occasionally take longer because of:
- Carrier delays
- Public holidays
- Severe weather
- High shipping volumes
- Incorrect or incomplete delivery information
- Customs or regulatory requirements
- Events outside our reasonable control
We will make reasonable efforts to assist customers with delayed shipments.
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If you entered an incorrect address, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been processed.
8. Lost Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us.
We may request that you check with household members, neighbors, or the delivery carrier before we investigate further.
9. Contact
Aleg
Celler Str. 30
38114 Braunschweig
Germany
Email: info@aleg.shop
Phone: +49 531 121970
Support Hours: Monday–Friday, 10:00 AM–8:00 PM