Privacy policy

Aleg (“Aleg,” “we,” “us,” or “our”) operates this website, Aleg.shop, including all related content, features, products, services, and tools (collectively, the “Services”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our Services.

1. Information We Collect

Depending on how you use our Services, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order history
  • Product preferences
  • Account information
  • Information you provide when contacting customer support
  • IP address
  • Browser and device information
  • Website usage information
  • Cookies and similar technologies
  • Information necessary to prevent fraud and protect our website

We do not need your payment card information to be stored directly by Aleg. Payment information may be processed securely by our payment providers and Shopify.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us
  • Automatically when you browse our website
  • Through cookies and similar technologies
  • Through Shopify and other service providers
  • Through payment, shipping, analytics, advertising, and fraud-prevention providers

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange delivery
  • Provide order confirmations and tracking information
  • Handle returns, refunds, and exchanges
  • Respond to customer inquiries
  • Provide customer support
  • Maintain customer accounts
  • Improve our website and products
  • Personalize your shopping experience
  • Detect and prevent fraud
  • Protect the security of our Services
  • Send marketing communications where legally permitted
  • Comply with applicable laws and legal obligations

4. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails about products, offers, and news.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us.

Transactional emails, such as order confirmations, shipping notifications, and customer-service communications, may still be sent when necessary.

5. Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, analyze website traffic, and, where permitted, support marketing and advertising.

You can control certain cookies through your browser or any cookie-consent tools provided on our website.

Some cookies may be placed by third-party service providers, including Shopify and analytics or advertising providers.

6. Sharing Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Website and technology providers
  • Customer-support providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud-prevention and security providers
  • Professional advisers where necessary
  • Government authorities where legally required

We do not sell your personal information for money.

7. Shopify

Aleg uses Shopify to operate its online store and provide ecommerce services. Shopify may process personal information in connection with hosting, checkout, payments, security, analytics, and other services.

Your information may be processed in countries outside Germany or the European Economic Area where permitted by applicable law and subject to appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Your Privacy Rights

Depending on applicable law, particularly where the GDPR applies, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where processing is based on consent
  • The right to complain to a data protection authority

To exercise your rights, contact us using the information below.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our Services are not intended for children who are not legally permitted to make purchases or use the Services independently.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their respective privacy policies before providing personal information.

13. International Data Transfers

Some of our service providers may process information outside Germany or the European Economic Area.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or legal requirements.

The latest version will always be published on this page with the updated date.

15. Contact Us

Aleg
Celler Str. 30
38114 Braunschweig
Germany

Email: info@aleg.shop
Phone: +49 531 121970
Support Hours: Monday–Friday, 10:00 AM–8:00 PM